One thing in Japan that pissed me off for years (8 in total) is the lack of ROM updates for Windows Mobile devices… During the pocket PC era, when Compaq, then HP and other manufacturers, provided ROM updates for their PDAs Japanese manufacturers claimed that ROM updates were impossible and pushed you to purchase a new PDA instead… Later on, HTC via DoCoMo and Softbank did the same. If you wanted a ROM update you'd have to invest in new device while in the rest of the world you could get an upgrade… Basically, if you were/are a Windows Mobile user in Japan you're badly screwed… Operators don't provide free ROM upgrades on Windows Mobiles devices…
Pissed by this lack of support from Microsoft, HTC and mobile phone operators, a year or so ago I asked Microsoft why? Why can't we get proper ROM upgrades? Apparently, before the iPhone was launched in Japan, it was impossible for mobile phone manufacturers to provide ROM upgrades (via Push or download) without loosing their phone certification given by the Japanese government… Once a phone is approved here in Japan, the manufacturer isn't allowed to change it in any way without loosing this certification… Since the certification process is a real pain, everyone gave up on offering ROM updates.
While this certification problem still exists, it appears that iPhones, and now Android phones, in Japan (HT-03A) are immune. After Apple updated their iPhone's OS several times in the last year or so (Softbank), now the giant DoCoMo is offering an upgrade from Android 1.5 to 1.6 via download (from the device itself)…
Now I'd like to ask to DoCoMo, Softbank, AU, HTC and Microsoft what the hell is going on? Why don’t you offer ROM upgrades, even a paid ones, while others, like Apple and Google, offers them in Japan? Apparently the certification process isn't that tough, maybe Microsoft doesn't care much about the Japanese market after all?
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